Unified inbox

Every website chat and WhatsApp message in one inbox.

Stop checking your phone, your website and WhatsApp separately. Every conversation lands in one list, tied to the customer, with the AI's replies marked so you know where to step in.

From $49/month

or $41/month billed yearly · Starter plan

Start 14-day free trial Running a team? See the team version

Full Growth features. No credit card needed.

What you get

Website chat and WhatsApp in one list
Keep using the WhatsApp Business app
AI and human messages clearly marked
Photos and documents with previews

Messages get missed when they're everywhere

Some customers message your website, some use WhatsApp, and some reply days later in a thread you've lost. Checking every place takes time, and the message you miss is the job you lose.

How it works

A customer messages you
From your website chat or WhatsApp, at any hour. CustomerFlows notes which ad or page they came from.
The AI answers from your information
Your services, prices, hours and area: it answers from what you've told it about your business, not from the internet.
It asks your questions
The job, the place, how soon: whatever you need to know before you call back.
The lead is ready for you
The conversation and the answers wait in your inbox, and the lead sits in your pipeline, tied to its source.

How CustomerFlows does it

Website chat and WhatsApp in one list

Both channels land in the same inbox, each conversation tied to the customer's contact record.

Keep using the WhatsApp Business app

Replies you send from the app on your phone show up in CustomerFlows too.

AI and human messages clearly marked

See at a glance what the AI already asked and answered.

Photos and documents with previews

Customers' attachments show inline, so you can save what you need. Archived media is kept for 30 days.

Unified inbox, in detail

Customer conversations end up scattered: some on a personal phone, some in a WhatsApp chat, some on the website chat nobody checked. CustomerFlows puts every one of them in a single inbox, so no reply gets missed.

Website chat and WhatsApp, together

Conversations from your website chat and from WhatsApp land in the same list, each tied to the contact. On WhatsApp you can also keep replying from the WhatsApp Business app on your phone, and those replies show up in the inbox too.

The inbox is built so new channels can plug in without locking you to one provider. Website chat and WhatsApp are the live channels today.

See what the AI already handled

Every message shows whether the AI lead qualifier or a person sent it. You never re-read a thread to work out who has answered; you see exactly where to step in.

Reply in one place

Write your reply and it goes out on the channel the customer used, from your business identity, so the customer sees one continuous conversation. Saved replies keep common answers one click away.

Photos, documents and edits

Customers send photos and documents, and the inbox shows them with a preview so you can save what you need. Archived media is kept for 30 days. When a customer edits or deletes a WhatsApp message, the inbox reflects it.

Every conversation has a contact

Each conversation links to the customer's contact record, so the history travels with the customer instead of living on someone's phone.

Why speed decides who gets the work

In a study of more than 2,000 companies, businesses that tried to contact a new lead within an hour were nearly seven times as likely to qualify it as those that waited longer.

Source: Oldroyd, McElheran and Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review, 2011

to the AI's first reply on a new inquiry: Seconds
free with every Growth feature, no credit card: 14 days
adds website chat and tracking to your site: 1 script
per contact, on every plan: $0

One flat price, with no per-contact fees

Starter

For solo operators getting started with lead capture.

$49/month

or $490/year (about $41/month)

2 CRM pipelines
Unlimited custom fields
AI lead qualifier on website chat and WhatsApp
Google + Meta attribution
Unlimited contacts
2 team seats

Start 14-day free trial

14 days free with Growth features. No credit card required. Compare all plans

Questions

Which channels are in the inbox?

Website chat and WhatsApp are the live channels. The inbox is built so more channels can be added without changing how you work.

Can I still reply from my phone?

Yes. You can reply from the CustomerFlows inbox, and replies you send from the WhatsApp Business app also appear there.

What does WhatsApp cost?

Messages your customers send you are free. Your replies are free for the first 1,000 service messages a month on each number, and for up to 7 days after a customer reaches you from a Click-to-WhatsApp ad. Meta charges per message for templates and for replies beyond those limits, and bills you for them directly. CustomerFlows adds no fee or markup.

Is there a free trial?

Yes. Every new workspace gets 14 days free on the Growth plan, with every feature. No credit card is needed to start. Before the trial ends, you add a card and choose your plan; nothing is charged unless you do. If you choose Starter, everything you set up is kept and your automations pause until you move to Growth or Scale.

Every conversation, in one place.